Refund And Return Policy
We always provide our customers the best we can do, but if our customers have any issues with the products or they want to return the items, then we totally respect their decisions.
15 DAY MONEY-BACK, 100% refund for returns within 15 days. No questions asked. (Not applicable on custom designs and personalized products)
- In case, any coupon, discount or promo codes were used during the original purchase, the BuyBack / Exchange amount will be reduced by an amount equivalent to the coupon, discount or promo codes, as applicable.
- The refunded amount will be credited to the payment source (Credit Card/Debit Card /Net Banking).
- The return shipping charge will be paid by the buyer unless there is a manufacturing defect in the product delivered.
How can I measure my ring size?
To measure the ring size, take a string of thread and wrap it around the finger at its base and mark a point where it completes one circle. Measure the length of the thread on a ruler. Find the ring size in the conversion chart for the corresponding length.
Do you provide any authenticity andcertification for the metal and stone?
Yes, we do 925 stamping on all our silver products and provide authenticity certificate of gemstone on customer demand.
What is the manufacturingand shipping time?
Manufacturing time for an order will be 3-5 working days. With economic shipping and order would take 5-12 to get delivered. Express shipping is also available on an additional cost of $30.
Do you offerdifferent types of plating?
Yes, we offer micron plating (1 Micron, 2 Micron and 2.5 Micron plating “Vermeil”) Rose gold and yellow gold plating. Our all micron plating will come with palladium plating for long life of the plating.
What all are the payment methods?
You can pay via Paypal or via credit card.
How can I track my order?
After we ship your order, we will provide you the tracking number and will also keep you updated your order status.
Can I request for customization?
Yes, we provide customization. For any custom request please email us on: email@example.com
Do you do Personalization on the Jewellery?
Yes, we provide.
How will I get my login id and password?
To get Login ID and password, you have to first register on our website.
Do you shipinternationally?
Yes, we ship internationally, including almost all the European Countries, USA, and Australia.
For any queries, doesyou have any helpline desk?
Yes, you can contact us anytime you have any query on our email firstname.lastname@example.org
How can I return anyitem if want to?
If you want to return any product, you can raise a return request under 15 days after you receive the product.